Centacare Employment and Training WA

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Complaints

Centacare Employment and Training is committed to providing the highest standard of quality training.  We seek to provide a fair, safe and supportive environment where students can learn and work effectively.  Centacare values your feedback.

Making a complaint

If you are unhappy with any aspect of Centacare’s operations, services or facilities, please speak with your Teacher or Trainer or alternatively the Program Manager who will listen to you and try to resolve your issue immediately.  If you are not satisfied with the outcome, the matter will be referred to Centacare’s Executive Director. 

In the unlikely event that resolution is not reached, you will need to refer your complaint as follows:

  • VET students:  Training Accreditation Council (TAC) for VET Compliance on (08) 9441 1910 or via their website
  • SEE students:  Department of Education and Training on 1300 555 727.

Alternatively, you can lodge a complaint in writing to Centacare by clicking on the Customer Complaints form below and emailing to complaints@centacarewa.com.au or by mail to:

Compliance Officer
Centacare Employment and Training
823 Wellington Street
West Perth WA 6005

To download our Student Complaints and Appeals Form, please Click here 

To view our Student Complaints and Appeal Policy, please Click here 

Compliments

Similarly, we would love to hear about positive experiences you may have here at Centacare.  You may wish to nominate an outstanding staff member or a student for the WA Training Awards, coordinated via the Department of Training and Workforce Development.  These Awards provide an excellent opportunity to recognise staff and student achievements.

Your positive feedback or Awards nominations can be emailed to training@centacarewa.com.au