Centacare’s Job Seeker Charter

Your Rights

• To be encouraged and supported in your quest to find the most appropriate employment outcome for you
• To be treated with respect and courtesy at all times
• To be treated fairly regardless of your age, race or ethnicity, gender, religion, disability or sexual orientation
• To be given clear information about what we can do for you, including referral to other agencies in the community that may be able to assist you
• To be served quickly and efficiently (taking into account those job seekers who may be ahead of you)
• To be assisted by a staff member who can be identified by his/her name badge
• To have your personal information handled with respect to your privacy and your right to confidentiality (Refer to Centacare Employment and Training Privacy Policy)
• To comment and provide suggestions on our staff and services
• To be listened to if you have a complaint and to have it investigated with a view to fixing the problem as quickly as possible.

Your Responsibilities

• To be proactive in your search for employment and to endeavour to cooperate with Centacare Employment and Training staff with regard to arrangements (referral to employers, training, etc.) made on your behalf
• To treat Centacare Employment and Training staff with respect and courtesy at all times
• To handle Centacare Employment and Training equipment (computers, phones, copiers, etc) with care and respect
• To provide your Job Seeker ID Number on request and to provide up-to-date resume details on registration
• To attend appointments on time and give sufficient notice (a minimum of two hours) if you are unable to attend
• To dress appropriately (ready for work) and adequately prepare for interviews with Consultants and Employers
• To notify Centacare Employment and Training of changes to your contact details (address and telephone number) as soon as possible

If you have a complaint to discuss it with a staff member in a calm and reasonable manner. If a satisfactory resolution is not found, you will be advised of the other avenues available to you to address your concerns. Centacare Employment and Training encourage feedback (both Compliments and Complaints) via Suggestion Boxes located at all offices. Your comments provide the best means of improving Customer Service.