Policies

Privacy Policy

Your Privacy is Important to us It is assumed that your privacy rights will be held paramount unless there are serious moral or legal requirements to the contrary i.e. in a medical emergency. At all times the rights of individuals to maintain control over their personal information will be balanced against moral, legal, and professional obligations. Centacare Employment and Training are legally required to follow specific privacy procedures in order to be compliant with contractual obligations to Government Departments. Centacare Employment and Training is also obliged to adhere to the sections of the Privacy Act 1988 that relate to the Private Sector. As Centacare Employment and Training have not established a separate Privacy Code, a privacy policy one has been developed around the requirements of the National Privacy Principles which are set out in the Privacy Act 1988. Centacare Employment and Training's policy is also based on the Guidelines to the National Privacy Principles, which were issued by the Federal Privacy Commissioner in September 2001. The Office of the Federal Privacy Commissioner can provide you with more information about your rights under the Privacy Act 1988.

Centacare Employment and Training’s Privacy Principles and Procedures

Centacare Employment and Training are committed to the following principles and procedures.

The collection of personal information

It is necessary for Centacare Employment and Training to seek your consent to collect personal information from you. The Centacare Employment and Training staff member that makes the initial contact with you will seek your consent to collect certain information. You will usually be provided with a form that has comprehensive contact details available for you. Centacare Employment and Training will make every effort to ensure that you are fully aware of the reasons personal information is collected from you and what will happen to the personal information that you entrust to Centacare Employment and Training. Under National Privacy Principle 8 you have the right to remain anonymous when you make contact with Centacare Employment and Training. It is usually necessary to obtain some information from you in order to facilitate the management of our services. Due to contractual obligations it is also required that certain data is obtained to demonstrate accountability for the funding Centacare Employment and Training receive. If you choose not to disclose any personal information Centacare Employment and Training may need to discuss this with you. Information collected will be kept to a minimum and restricted only to information that is necessary for providing a particular service. For administrative purposes it is usually necessary to collect a contact address and phone numbers. It is understood that you are consenting to the collection of certain personal information by Centacare Employment and Training when you fill out the form that is given to you for this purpose.

Disclosure of personal information

Centacare Employment and Training will only disclose your personal information to another party if consent has been sought from you, or if required or permitted to do so by law. When it is not possible for someone to exercise a valid consent in regards to the collection or possible disclosure of their personal information Centacare Employment and Training will follow the Guidelines issued by the Office of the Federal Privacy Commissioner in this regard. Although it is not absolute, Centacare Employment and Training respect the rights of children to have a reasonable level of control over their personal information. In matters that affect children much will depend on the age and maturity of the child and the particular circumstances of the case. Centacare Employment and Training is committed to making sure that the personal information collected is accurate, complete and up-to-date.

Security of personal information

In order to protect your personal information there are a range of security measures in place. Only those staff with a direct interest in a matter have the right to access files. Procedures are in place to fully protect the storage and destruction of all files that have been generated by Centacare Employment and Training. If there are no statutory or legal requirements to hold a file indefinitely, any personal information stored therein will carefully be destroyed. This will usually take place two years from the day that you last attended Centacare Employment and Training.

Accessing your information

In most circumstances you will have the right to access the personal information that is held about you by Centacare Employment and Training. There are certain provisions built into the Privacy Act 1988 which may prevent this from happening in every situation. If it is not possible for a file to be accessible to you a thorough explanation will be provided to address why access may have be denied. If you have gained access to the personal information that is held about you by Centacare Employment and Training and you believe that this information needs to be corrected, you are entitled to inform Centacare Employment and Training of any necessary changes that need to be made or you may supply a statement of the correct information.

Sensitive information

Centacare Employment and Training will exercise extreme care and vigilance in the use of any identifiers that may be passed through a Government agency. Due to contractual obligations Centacare Employment and Training are bound to only use identifiers in accordance with the terms of the contract. If there is a need to transfer any personal information about you to another country Centacare Employment and Training will abide by the requirements stipulated in National Privacy Principle Number 9 which regulates the transfer of information to another country. If sending any of your personal information to another country your consent will always be sought. Sometimes it will be necessary for you to inform us of some personal information, which is also very sensitive information. Centacare Employment and Training understand the importance of providing a very high level of protection to anything that is sensitive or 'very private'.

Further details

Centacare Employment and Training are serious about demonstrating commitment to promoting a culture that respects the privacy rights of individuals. Please contact the Privacy Officer or the Director of this organisation if you wish to make any complaint about any aspect of the privacy policy. You are also very welcome to make any suggestions that may assist in providing the best possible protection of your personal information. Please contact Centacare Employment and Training if there is any matter about which you require further clarification.