Withdrawals and Refunds 

Students who withdraw are entitled to a full refund of the applicable course fee, resource fee and other fees where:

• a unit is cancelled or re-scheduled to a time unsuitable to the student; or
• a student is not given a place due to maximum number of places being reached.

Accountable officers can approve a full refund of fees at any time during delivery if a class is cancelled due to declining student numbers, no available lecturer, or other circumstances caused by Centacare Employment and Training.

Centacare Employment and Training must set a census/withdrawal date for each unit at no less than 20% of the way through the period during which that unit is undertaken.

Students who withdraw for reasons other than those outlined in the Full Refunds section above and who lodge a withdrawal form before the census/withdrawal date for a unit will be eligible for a full refund of the course fee for the unit; and

• a full refund of the resource fee if the course is a Diploma or Advanced Diploma course; or
• 50% of the resource fee if the course is below Diploma level.

The VET Program Manager can approve a pro rata refund of fees and charges at any time during the course of delivery if students withdraw for reasons of personal circumstances beyond their control. For example:

• serious illness resulting in extended absence from classes;
• injury or disability that prevents the student from completing their program of study; or
• other exceptional reasons at the discretion of the accountable officer.