If you are unhappy with any aspect of Centacare’s operations, services or facilities, please speak with your teacher, trainer or program manager who will work to resolve your issue immediately. If you are not satisfied with the outcome, the matter will be referred to as Centacare’s Chief Executive Officer.
In the unlikely event that a resolution is not reached, you can refer your complaint as follows:
Training Accreditation Council (TAC) for VET Compliance
(08) 9224 6510
Department of Education, Skills and Employment
13 38 73
Alternatively, you can lodge a complaint with Centacare in writing by submitting a Student Complaints and/or Appeal Form to:
Centacare Employment and Training
Level 1, 823 Wellington Street
West Perth WA 6005
For more information about how Centacare handles complaints, please refer to our Student Complaints and Appeal Policy.