Qualification: BSB30115 Certificate III in Business
Course Duration: 16 Weeks
Location: Level 1, 823 Wellington Street, West Perth
Why study with Centacare
Upcoming Course Dates
What does the course involve?
Centacare’s BSB30115 Certificate III in Business will teach you the practical skills and knowledge you need in order to secure work in a diverse range of roles and industries.
This course is delivered face-to-face from our state-of-the-art training facilities and will enable you to develop skills in a broad range of competencies in various office tasks, such as customer service, record keeping and document creation and more.
Potential career outcomes:
- Office Assistant
- Administration Assistant
- Clerical Worker
- Office Worker
- Junior Personal Assistant
- Word Processor
- Data Entry Operator
- Customer Service Clerk
Students attend class from 9am – 3:30pm, Tuesday – Friday. Additional learning support is provided in class on Mondays; a trainer is available to help you and you can use the time to catch up on your study and assessments.
All applicants must attend a mandatory information session and interview prior to enrolment, which are held every Friday. This gives you the opportunity to learn more about the course and allows us to answer any questions you might have. It also allows us to learn more about you and assess your eligibility for fee subsidies.
To book an information session for this course and kick start your career, please submit your details below.
Units of competency
BSBWHS302 – Apply knowledge of WHS legislation in the workplace
Learn about work health and safety standards, how to minimise risk and protect yourself and others in a workplace environment.
BSBFLM303 – Contribute to effective workplace relationships
Learn how to communicate ideas, build relationships and contribute to positive outcomes in the workplace.
BSBDIV301 – Work effectively with diversity
Learn how to work effectively with both clients and co-workers and how to recognise and respond positively to their individual differences in the workplace.
BSBCUS301 – Deliver and monitor a service to customers
Learn how to identify customer needs, deliver and monitor customer service and identify improvements in the delivery of customer service.
BSBCMM301 – Process customer complaints
Learn how to handle formal and informal negative feedback and complaints from customers and use this information to provide technical advice and support to a team.
BSBWRT301 – Write simple documents
Learn how to plan, draft and finalise basic documents for the workplace.
BSBITU313 – Design and produce text documents
Learn how to design and develop text-based documents using Microsoft Word and develop skills in computer operations and keyboarding.
BSBITU306 – Design and produce business documents
Learn how to select and prepare resources in order to design and produce various business documents and publications such as letters, reports and more.
BSBITU312 – Create electronic presentations
Learn how to design and produce professional electronic presentations using Microsoft PowerPoint in a workplace context.
BSBITU314 – Design and produce spreadsheets
Learn how to develop spreadsheets, charts and graphs using Microsoft Excel for a range of purposes within a workplace environment.
BSBINN301 – Promote innovation in a team environment
Learn how to improve workplace processes and procedures to work as a more efficient and productive team.
BSBWOR202 – Organise and complete daily work activities
Learn how to seek feedback on your work performance and identify and use current technology appropriate to a given task.
Am I eligible for this course?
You may be eligible for this course if you fall into at least one of the following categories:
You may be eligible if you are:
- Self-referred, referred by another agency; or
- Unemployed and have a written referral from an approved participation referral agent; or
- Recruited by the Service Provider.
Job Seekers must have a Newstart or Youth Allowance card. Other cards are not eligible, unless the person is referred by an approved participation referral agent for Job Seekers.
Note: ex-offenders can, if unemployed, be eligible for training.
To be eligible in this category, you must:
- Be aged 15 – 24; and
- Not be engaged in education or full-time employment or training; and
- Be unemployed; and
- Have a referral from an approved participation referral agent.
For school-aged students, only those with an Exemption or full-time Notice of Arrangement are eligible.
Persons from a CaLD background* must be unemployed, must be born overseas** and hold the following documentation that may include but is not limited to:
- A humanitarian visa; or
- Other documentation showing they originated from a country defined as CaLD such as a passport, travel documents or a birth certificate; or
- A referral from an approved participation referral agent for CaLD people.
*Refers to groups and individuals who differ according to religion, race, language and ethnicity from those whose ancestry is Anglo-Saxon, Anglo-Celtic, Aboriginal or Torres Strait Islander.
**Excluding those born in the following countries: Australia, Canada, England, Ireland, New Zealand, Northern Ireland, Scotland, South Africa, the United States and Wales.
Unsure if you’re eligible?
Contact us today for more information about eligibility and related course fees.
How much does it cost?
The cost of this course depends on your eligibility status as outlined above. If you’re unsure about your eligibility or which course fees apply to you then contact us today.
*The student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as student service and resource fees.
Can’t afford to pay for your course?
Flexible payment options
We have flexible payment options available for students who are unable to pay the full lump sum of their course. Course fees can be spread over the duration of the study period and payments can be made in regular instalments.
Course Fee Waiver
In instances of financial hardship, the cost of the course may be considered for fee waiver, however, students will need to provide evidence of financial hardship which may include a letter from Centrelink showing proof of income, Concession Cards, Income Support Payment details and copies of utility bills. You will also need to complete a Financial Hardship Application Form, outlining weekly household costs.